Case study 05

Integrated Marketing

MediaStep Software Vietnam

Building and executing an integrated Marketing strategy that connects every touchpoint - from awareness and consideration to conversion and loyalty - creating sustainable growth momentum for the business.

Challenge

Marketing channels operated in silos, with no alignment on roles, goals or how performance was measured.

Objective

Restructure into an integrated multi-channel system, optimize every touchpoint and standardize a seamless customer journey.

Execution

Building and executing an Integrated Multi-Channel Framework through a standardized 5-step process.

Channel Map

Multi-channel combined,
every touchpoint optimized

Orchestrating Marketing channels at each stage of the journey to create a consistent brand experience and maximize conversion rates.

Marketing channels
WebSEOPRFBTikTokYouTubeLinkedInZaloEmailAdsWebinarCommunityCRM

Awareness

Discovering the brand, forming a first impression

Consideration

Researching information, comparing solutions

Engagement

Engaging with content, attending events

Conversion

Deciding to buy, trying out, booking a consultation

Loyalty

Maintaining the relationship, increasing lifetime value
Heavy focus
Steady activity

Testing /Limited

Not yet active
01

Building the foundation

From content value to discoverability

Establishing a solid Marketing foundation of a standardized Website, SEO and Content - so the brand shows up at the right time, is positioned at the right level and makes an impression from the very first touchpoint.

◫

Website

Building a Website optimized for experience

◎

SEO

Optimizing website structure and content

✎

PR /Press

Building brand credibility and authority

▤

Content

Producing diverse, useful content

Organic traffic - 2025

348K

Page views/ Year

144K

Users/ Year

Top 1

Brand keywords
02

Expanding touchpoints

One core message - Many points of contact

Distributing content flexibly across social and community platforms to expand reach, maintain a constant presence and ensure a consistent brand experience.

Facebook
Marketing Trends 2026: What should businesses prepare for?
Community
Community
Marketing Trends 2026 - Is your business ready?
From Data to Impact
LinkedIn
From data to impact: Turning insights into sustainable growth 2026
3 standout trends for 2026

TikTok

3 standout Marketing trends for 2026
Exclusive resource for Marketers
Zalo
An exclusive resource for Marketers! Download the Marketing Trends 2026 report now
Marketing Trends 2026
YouTube
Marketing Trends 2026 | From data to sustainable growth
Facebook
LinkedIn
TikTok
Zalo
YouTube

✕

FACEBOOK

Sustainable growth: The power of a full-funnel Marketing strategy

Assigning work, controlling quality, keeping the brand voice consistent.

03

Building trust

From sharing knowledge to proving real capability

Strengthening brand credibility with data-backed Case studies, in-depth analysis videos and events/ Webinars - helping customers clearly see execution capability and delivered value, and feel more confident in deciding to partner.

▶

Video (YouTube)

Expert content in video form, easy to access and share
How to Build a Scalable Marketing System
YouTube
How to Build a Scalable Marketing System
▤

Case study

Proven with data and real results
From Challenge to Measurable Growth
Case Study
From Challenge to Measurable Growth
◎

Events/ Webinars

Live interaction, in-depth Q&A
Webinar
Marketing for a Bigger Tomorrow
✎

Expert content

In-depth industry articles and resources

Industry analysis series

Expert content
Industry analysis series

Step 1 - Paid advertising

Reaching the right target audience

Step 2 - Landing page/ Form

Capturing sign-up information

Step 3 - CRM PLATFORM

Storing, segmenting & automating

Step 4 - Sales/ Consultation

Reaching out and closing the conversion

04

Conversion

Right time, right action

Optimizing high-performing touchpoints to trigger purchase behavior and capture and segment data accurately.

Why this process works

Each step is designed to capture the right data at the right time, helping Sales reach the right people with the right needs and prioritize opportunities likely to convert - instead of chasing lead volume.

05

Nurturing the relationship

From one opportunity to long-term growth

Maintaining deep engagement after conversion - continuously creating new value to turn an initial transaction into long-term growth with existing customers.

Customers

Email

Personalized content

CRM

Managing data and the interaction journey

Community

Connecting and sharing value

Advanced content

Upsell/ Cross-sell

Over 09 months

Results from the integrated Marketing system

30+

Marketing campaigns and activities delivered

21.22M

Impressions across channels

5.66M

Actual people reached

2500+

Leads

converted across touchpoints

I can help your business grow like this

With experience connecting communication channels into one closed-loop Integrated Marketing system, I'm ready to help you design a unified customer journey, measure it clearly and drive long-term growth.